Shipping on Most Products
TopographyHome.com has agreements with most manufacturers to ship your order direct from the manufacturer's warehouse to your door. You are getting the products straight from the source so there is less chance for delay getting the product to you. Orders sent via "UPS/FedEx Ground" average 3 - 7 business days once they leave the factory. Orders sent via Freight Carrier average 7 -15 business days depending on location once the leave the factory. Please keep in mind that these time frames are AFTER the product leaves the factory.
Once you have been contacted by the local delivery agent to set up your delivery, delivery must be scheduled within 10 days. If delivery cannot be scheduled within ten days, please contact us to make special arrangements otherwise, daily Storage Rates will apply for a maximum of 30 days. If after 30 days, delivery has not been completed, the order will be deemed unwanted and disposed of or donated at the discretion of Topography Home LLC. Please contact us regarding Daily Storage Rates.
Orders will be shipped to the shipping address provided at the time the order was placed. In such cases that an alternate delivery address is requested after an order has shipped, all change of address and/or re-consignment fees charged by the shipping company are the sole responsibility of the customer and must be paid before the address will be changed and delivered. Shipments that are refused and are neither damaged or defective, will be considered a return and subject to our returns policy.
TopographyHome.com automatically calculates your shipping costs at the time of check out in the shopping cart process once an item is placed into your cart with the appropriate delivery method chosen and your zip code entered if the item does not ship free. Shipping and handling charges for all items are a per item charge based on the weight of the item, size of the box and the delivery destination. Shipping costs are for the contiguous 48 states. Remote/isolated delivery addresses may require additional shipping charges. In such cases where an additional shipping charge is required, you will be contacted by Topography Home for approval before the order ships. Please call Customer Service at 1-844-633-3211 or email firstname.lastname@example.org for shipping rates to Alaska and Hawaii or internationally. Most items due to their size cannot ship internationally however if you have a freight forwarder that you work with here in the states we will be happy to ship the item to them.
Tracking Your Order
Once your item has been shipped you may contact Customer Service to obtain a tracking number. Please note that it could take up to 24 hours from the time your order leaves the warehouse to the time the information is available on UPS or another carrier's website.
If you have a large order and one item is going to cause a delay or is backordered, we may ship your order in multiple shipments. You will not pay any extra shipping charges for the extra shipment(s).
Sometimes an IN-STOCK item may actually be OUT OF STOCK (sometimes an item may sell out before we've had a chance to update the web-site). TopographyHome.com can ship most items in the time frame described on the item page, but occasionally some items are unavailable and we must backorder them from other various warehouses across the country or source them directly from the manufacturers. TopographyHome.com will make every effort to ship orders complete. If an item is out of stock or unavailable, we will ship it as soon as it becomes available. If the item was with a larger order there will be no freight charge (you only pay freight once). If the item is no longer available we will do our best to notify you immediately. TopographyHome.com does it's best to ship out products in a timely manner, but we reserve the right to backorder or cancel orders at any time for any reason. You will be notified via email if part or all of your order is back ordered more than 4 weeks. Response via email is required before the order will be processed. Please call a customer service representative at 1-844-633-3211 to check stock and real time availability on all products listed on the TopographyHome.com website.
TopographyHome.com will in no way be responsible for losses by customer due to scheduling of electricians, contractors, or other professional installation.
For a complete list of Terms & Conditions please visit the "Terms & Conditions" link at the bottom of any page under Service & Support.